Return & Refund Policy

Authorized Reseller. Vozol Vape Online Store is an authorized online retailer of genuine VOZOL products. We operate transparently with published legal policies and contact information; this site is not intended to mislead users or impersonate others. Secure SSL encryption is used for browsing and checkout. Personal data is collected only as described in our Privacy Policy—we do not collect data beyond what is needed to process orders and provide support.

Effective Date: April 19, 2026

Thank you for shopping at Vozol Vape Online Store.

1. Order Cancellation

• You may request cancellation before the order is shipped.
• If cancellation is approved before shipment, you will receive a full refund.
• Orders that have already shipped cannot be cancelled.

2. Returns

You may request a return within 14 days after delivery, subject to eligibility below.

• Item must be unused, in original condition, and in original packaging where applicable.
• Proof of purchase is required.

3. Non-Returnable Items

• Opened or used vape products and consumables
• Gift cards
• Downloadable software
• Items marked final sale

4. Return Shipping & Fees

• Return shipping is paid by the customer unless the item is defective, damaged, or incorrectly shipped.
• Original shipping fees and adult-signature fees are generally non-refundable; see Shipping & Delivery and Adult Signature Service.
• Restocking fees apply only where required by law.

For delivery timelines and conditions, review Shipping & Delivery.

5. Refund Process

After return inspection, approved refunds are issued to the original payment method within 5–15 business days.

If a package is returned by the carrier, read Parcel Return Disclaimer.

6. Related Policies

Site usage: Terms of Service. Data: Privacy Policy.

7. Contact

Email: [email protected] — or Contact Us.